Resort Directory
Welcome to Island Life
We are excited to have you as our guest and want you to relax and enjoy the beauty of our special island that we call home! Here is important information to make your visit more enjoyable.
Important Phone Numbers
Concierge Team
Tammy Csapo & Justine Russo
340.643.1900
9:00 am-5:00 pm
Front Desk
857.557.7446 ext. 2
8:00 am-10:00 pm
On Island Transportation
340.643.1900
8:30 am-10:00 pm
After Hours Emergencies
857.557.7501
10:00 pm-8:00 am
WIFI
Network: Lovango Guest
Password: lovangoresort
iPads in Treehouses & Glamping Tents
Password: 123456
Breakfast
A breakfast buffet is served from 8:30 am to 10 am at the Treetop Lobby Tent. Breakfast includes a selection of cold and hot items. The Treetop Lobby Tent is easily accessible from your accommodation. For guests staying in the Treehouses and Glamping Tents, there is a staircase located at the intersection between the road to crescent beach and the Treehouses and Glamping Tents. For guests staying in the villa, you can either walk up to the Treetop Lobby Tent (the pathway is short, but steep) or we are happy to pick you up and take you too and from breakfast.
Housekeeping
Housekeeping staff should be visiting your accommodations every day between 10:00 am and 1:00 pm. If you do not need service, please hang your do not disturb sign. If you wish to replace your towels, please leave them on your bathroom floor.
Checkout/Departure
Check-out is at 10:00 am. If you wish to stay on the island after 10:00 am, we are happy to have you join us at the beach club for the day. You may store your luggage and use our beach club showers before departure. We ask that you vacate your accommodations by 10:00 am so that we can prepare for the next guest’s arrival. The day before your departure, please confirm with us the time you wish to leave on our ferry and your transfer arrangements from the dock to the airport. Allow three hours at the airport before your departure flight. Please note that when you check out of your accommodation, you will no longer be able to charge F&B and Retail purchases to your accommodation.
IPADS & PHONES
In-Room iPads/TVs
Complimentary iPads are provided to each Glamping Tent and Treehouse in lieu of televisions. All major streaming platforms are downloaded on the iPad in your accommodation. Personal Logins are required for viewing content on those applications, such as Netflix. You can access free content on the YouTube app.
Password: 123456
Villa Lovango TV service Only
The Villa offers television service by a Roku streaming device. You can easily access all major streaming platforms with the Roku remote. Press the home button to get to the main dashboard with all the streaming platforms on it. The Roku channel has a few channels you can access for basic news. There is also a YouTube application that has free content on it. Personal logins are required for viewing content on applications, such as Netflix.
Note: Please make sure to leave our iPad charger behind. Cords tend to all look the same. There is a $50.00 charge for missing cords.
Cell Phone Use | International Phone Charges to Avoid
Because of our proximity to the British Virgin Islands, there is a chance that you will incur international roaming charges. If you want to avoid international charges, you will want to turn off cellular data and enable WIFI calling on your telephone when located inside and around your accommodation on the island’s north side.
This applies to guests residing in the Glamping Tents, Treehouses and visiting Crescent Beach. It does not apply to guests residing in the Villa or when visiting the Lovango Beach Club and Village. If there are any issues setting up WIFI calling on your mobile device, our front desk or Concierge team would be happy to provide assistance.
TRANSPORTATION
Island Shuttle Service
The island is small and walking is encouraged. It is a relatively easy ½ mile walk down to Crescent Beach and the Waterfront/Village area in good weather. It is a somewhat daunting walk returning up the hill from the Village- although a good challenge to all, and we encourage you to try it at least once! In rainy weather, walking is not recommended due to slippery surfaces.
Upon request, our shuttle picks up at the following locations:
Rooms 101-107
At the top of your stairwell
Rooms 107-110
Top of the staircase next to tent 111 & tent 112
Rooms 201-204
At the beginning of the boardwalk, closest to tent 201
Cottages 220 & 221
The shuttle will pick up at the front door
Our on-island shuttle is available between the hours of 8:45 am-10:00 pm. Call Concierge or the Front Desk and we’ll come and get you wherever you are on the island.
Concierge: 340-643-1900 | Front Desk: 340-625-0400 Ext. 2
Resort Ferry Schedule to/from St. John/St. Thomas
If you wish to visit St. John or St. Thomas for dinner or sightseeing our ferry service is complimentary but advance reservations are needed for dining and many activities. Please make arrangements with the front desk or Concierge team. See the attached ferry schedule contained in this packet of information.
Activities on-Island for Lovango Guests
See separate weekly activity sheet for yoga, beach club games and other offerings that change by the week.
THREE BEACH EXPERIENCES
Lovango Beach Club
Adjacent to the Village, enjoy your own, complimentary, reserved chaise lounge, a 70 ft. infinity pool, umbrella, beach games, music, towel, and attendant service with spectacular views to St. John, St. Thomas and, on a clear day, all the way to St. Croix! Food and beverage service from the Sandpit is optionally served to your seat. Private cabanas are optional and available at an additional cost. Overnight guests receive a 20% discount. Reservations are required for the chaise lounges, beach hideaways and poolside cabanas.
Lovango Crescent Beach
Whereas the Lovango Beach Club offers a fun vibe, food and beverage service to your seat, and lots of activity, our north side, Crescent Beach, offers the exact opposite! Sublimely quiet and quintessentially beautiful, this is a beach with a magical Caribbean feel. The beach is surrounded by turquoise-colored waters and a bird sanctuary on the adjacent island of Congo Cay. Considered one of the best snorkeling destinations in the Caribbean, you can walk down with the snorkeling gear we provide you in your accommodation. Watch pelicans swoop into the water while you enjoy a good book. We can provide a picnic lunch (with 24 hours advance notice, at an additional cost). We do provide some chaise lounges but lying on the beach is also very enjoyable!
Honeymoon Beach Excursion to St. John National Park
On Monday, Wednesday, and Friday we offer a complimentary resort launch to Honeymoon beach. This trip is exclusive for our overnight guests. Each trip can only accommodate 12 persons, so advance reservations are highly recommended. Bring a book or your favorite beach game and enjoy the white sand of honeymoon beach. We pack beach chairs and water for you. Please remember to bring your snorkel gear for this excursion, you won’t regret it!. This trip departs from Lovango A dock at 12:45 pm and returns at 3:00 pm.
HIKING
Lovango offers excellent hiking with spectacular views -just outside your door, a perfect way to start your day each morning. You can hike down to Crescent Beach or the Village at any time- just remember that the return has some elevation! The BVI Point trail offers extensive ocean views of St. John, Tortola and Jost Van Dyke of the BVI’s. This trail is relatively flat and is approximately 1 mile long. Please wear closed toe shoes on all hiking trails for your own safety!
SNORKELING
Experience some of the finest snorkeling in the USVI and explore the University of the Virgin Island’s restoration of the island’s natural corals reefs. Please see the beach club attendant upon arrival to for a snorkel gear fitting. You can snorkel near C dock, at Crescent Beach or take the equipment over to Honeymoon Beach on one of our afternoon excursions.
USVI Coral
Restoration
We are thrilled to be working with the UVI on this important initiative to replenish the many coral reefs surrounding Lovango Cay. The UVI and Lovango will use this as an opportunity to educate and excite visitors coming to Lovango about the importance of healthy coral reefs and what they can do to help rescue, renew and care for the reefs.
Visitors will be able to snorkel the waters right off our beaches and get a firsthand look at the underwater research and regeneration of the reefs! Underwater signage will help guide and educate snorkelers about what is happening within each of the research sites.
Zone 1 Rescue
Underwater structures will be installed to encourage fast-growing species of coral (like Elkhorn or Staghorn) to develop in the shape of our name, LOVANGO! The team from UVI will check in monthly to monitor the progress.
Zone 2 Rescue
The Research Zone will be an area where experimental outplantings will be monitored by underwater sensors. A snorkeling trail of underwater signs will point visitors toward important aspects of the coral reef. Surface buoys will indicate safe swimming areas.
Zone 3 Restoration
The Restored Zone will be an area of concentrated out planting with no research monitoring. The research group from UVI is working to restore this area’s Elkhorn and Staghorn coral.
Resort Map
Zone 2 Rescue
The Research Zone will be an area where experimental outplantings will be monitored by underwater sensors. A snorkeling trail of underwater signs will point visitors toward important aspects of the coral reef. Surface buoys will indicate safe swimming areas.
Activities on-Island for Lovango Guests
See separate weekly activity sheet for yoga, beach club games and other offerings that change by the week.
Ferry to St. John National Park Beaches
In addition to our Honeymoon Beach afternoon excursion, you can visit other National Park beaches on your own. Hop aboard our complimentary 10-minute ferry to Cruz Bay, St. John, every day at 10:45 am or 12:15 pm, and then take a safari taxi up the North Shore and stop at any of the many white sandy beaches that are world famous. Trunk Bay, Honeymoon, Cinnamon and Maho all have water sports rentals and concession stands and Maho is famous for turtle sightings. The North Shore Deli near our Cruz Bay ferry landing (within Mongoose Junction) offers a large array of lunch offerings as well as a variety of beverages and water. The Ferry returns at 3:30 pm. Reservations are recommended for these ferry trips so we can look for you and plan accordingly!
Charter boat excursions from lovango
The waters of the USVI and the BVI are some of the most beautiful in the world. Everyone enjoys chartering a boat for either a half or full day. We can help you plan your time on the water. Charter boats will pick you up and return you directly to Lovango. Passports are required if you wish to visit the BVI’s.
Click Here for Preferred Charter Options
DINING OPTIONS
Lunch & Dinner Take-Out
Take-out is available every day. To place an order, please text our Concierge team. Orders can also be placed with a server at the main bar in the restaurant. Your food will be available for pick up at the main bar in the restaurant. The drink options on the take-out menu include souvenir cups. To avoid the extra cost, please order to-go drinks directly from the bar.
Note: Please do not leave food on your counters for any length of time as bugs will gather. Place all opened packages in the refrigerator, even dry goods -food left out can get stale very quickly in the humidity.
Lunch on Lovango
The Sandpit
Casual waterfront dining with walk-up service offered daily from 11:00 am to 4:30 pm.
Two Options for Dinner on Lovango
Waterfront Fine Dining
Join us for dinner steps from the sea. You’ll enjoy Chef Stephen Belie’s award-winning contemporary, coastal Caribbean Cuisine. Reservations required. Call or text the Concierge team at 340.643.1900.
The Sandpit
Casual waterfront dining with walk-up service offered Saturday, Monday and Tuesday from 5:00-9:00 pm.
St. John Inspired Evenings
Our neighboring island, St. John offers a robust culinary scene, with a wide variety of restaurants to choose from. Our guest services team is here to help you have a wonderful evening on St. John.
Lovango General Store
Our General Store, located in our retail village is open daily from 11am to 7pm. the general store has a selection of snacks, soft drinks, beer, and wine.
Dinner on St. John & St. Thomas
Most restaurants are within walking distance from our ferry dock in both St. John and St.Thomas. Restaurants, ferry departure times and island shuttle pick-ups require advance reservations. Please confirm with the concierge Team in advance.
Dinner in St. John – Our ferry leaves Lovango every evening at 6:15 pm, 6:45 pm, 7:15 pm. The ferry returns at 9:00 pm, 9:30 pm & 10:00 pm with coordinated return shuttles to your accommodations.
Dinner in St. Thomas – Our ferry leaves Lovango at 5:15 pm and returns at 8:15 pm.
FAQ
Drinking Water
Water is Potable and safe (and delicious!) to drink. We have cisterns that are supplemented by our own reverse osmosis plant, producing all our own drinking water. We ask that you please use a refillable water bottle, so we don’t cause landfill problems with disposable plastic water bottles. Bottles can be filled via the sink in your accommodation or at either bar in our restaurant. Whenever possible we ask you to conserve water.
Fire Extinguishers
Extinguishers are located under the coffee counter/wet bar.
Garbage
Will be removed daily, please do not discard any food into the woods as this attracts bugs
Island Critters
Because we are in the tropics bugs and other critters are a part of life here. We treat for insects regularly to keep your accommodation as bug-free as possible without hurting the environment, however, bugs are bugs, so we wanted you to know the following:
- Mosquitos are normally kept at bay by the Tradewinds. However, there are times they may be more prevalent than others. Small Lizards come to the rescue as they eat the mosquitos. We also have other insects and bugs around; rest assured that none are poisonous.
- (Coenobita clypeatus), also known as the soldier crab, West Atlantic crab, tree crab, or purple pincher (due to the distinctive purple claw), is a species of land hermit crab native to the west Atlantic, Bahamas, Belize, southern Florida, Venezuela, the Virgin Islands and the West Indies.
As you hike around the Island it is fun to watch them walk and climb long distances, till they lose their grip and tumble down, just to start the process of climbing the mountain again! You can pick them up but beware they will pinch if your fingers are near their 2 main claws.
None of the bugs or insects are harmful. We have taken many steps to mitigate any interactions with them; however, as we are on a Caribbean Island, this is normal.
Power Outages
We generate our own power with generators and some solar support that can handle the entire island. Flashlights are located near your bedside in the unlikely event of an outage. When a power outage occurs, this should last no longer than 15 minutes. If this does happen, WIFI will be affected until the power returns.
Septic System
We have a very delicate septic system on island. Please do not flush anything down the toilet except for toilet paper. Please use covered receptacles for all other items.
Tipping
St. John has a unique tradition of “Givishness” the act of helping each other through sharing, which created a community of close social ties that continues today.
At Lovango, we are confident that you will enjoy your stay with us, in large part, due to the efforts of our outstanding team members. To help eliminate any awkward tipping moments we ask that you not tip during your stay outside of the charges from our restaurant and any food and beverage purchases. Instead, you will be asked to pay a 5% service charge based on your full lodging charges upon check-out. This fee is placed in a shared pool that is fully distributed to the team, along with paying for the fees to operate the service charge pool.
Some of our team members you will see daily, but others are working diligently behind the scenes to help create the magic of Lovango, and we feel they should be rewarded for their efforts too. We think this is the most equitable way to accomplish this goal. Please add gratuity as you normally would in the restaurant or at the Beach Club. We are always available to discuss this service charge if you have any questions.
Quiet Hours
Lovango’s quiet hours are 10 pm to 8 am. We politely ask you to abide by this with respect for fellow guests and not use wireless speakers during quiet hours.
Little Gem Resorts
Little Gem Resorts is a family-owned collection of boutique resorts located on the iconic islands of Nantucket, St. John, USVI and Martha’s Vineyard. Guests connect to each enchanting destination with a rare, glorious mix of relaxation and adventure.
Winnetu Oceanside Resort
Martha's Vineyard, MA
Located at South Beach, Edgartown, in Martha’s Vineyard, offering the perfect blend of coastal living and small-town charm. With a private beach path to renowned South Beach and complimentary shuttle service to downtown Edgartown, you’ll relish the best of both worlds.
The Nantucket Hotel
Nantucket, MA
Established in 1891, this year-round resort stands tall as the final bastion of Nantucket’s Grand Old Hotels. This Historic Gem located steps from downtown provides the perfect getaway.
Lovango Resort & Beach Club
St. John, USVI
Discover this private island oasis just minutes from St. Thomas & St. John. Perfectly situated in the heart of the U.S Virgin Islands with No passport needed!
