Payment and Cancellation Policies

PAYMENT POLICIES

• At least one person per reservation must be 21 years of age or older
• 50% Deposit upon booking
• For Stays arriving from December opening through the 1^st weekend in May, the final 50% is due 120 days before arrival
• For Stays arriving after the 1^st weekend in May until July closing, the final 50% is due 60 days from arrival

• • Payments by Check, Money Order, Wire Transfer, Traveler’s Check, Master Card, VISA, Discover, or American Express are accepted
  • In addition to the rates described, there is a 12.5 tax is included for all reservations

TRAVEL ADVISOR POLICIES

15% commission on overnight accommodations (pretax) all season excluding holidays and festival periods.  Festive period in December is a 10% commission.  Group or wedding block bookings are non-commissionable.

Commissions will be processed automatically within 30 days after your guest’s departure.

CANCELLATION POLICIES

• For Stays starting December opening through the first weekend in May:
  • Cancellations made 120 or more days from arrival are refundable less 10%
  • Cancellations made within 120 days of arrival are non-refundable for any reason unless (1) cancellations are received in writing by our reservations office and (2) if we are able to re-book your reservation over the entire duration of the canceled reservation and receive the same full payment as you paid for your accommodation and the resort is completely sold out for all the nights of your reserved stay, we will issue you a full refund less a 10% administrative fee.
  •  
• For Stays arriving after the first weekend in May until July:
  • Cancellations made 60 or more days from arrival are refundable less 10%
  • Cancellations made within 60 days of arrival are non-refundable for any reason unless (1) cancellations are received in writing by our reservations office and (2) if we are able to re-book your reservation over the entire duration of the canceled reservation and receive the same full payment as you paid for your accommodation and the resort is completely sold out for all the nights of your reserved stay, we will issue you a full refund less a 10% administrative fee.

See Travel Insurance information to protect your investment

PLEASE NOTE:

• Vacancies caused by early departures are considered to be cancellations and full payment of your reserved stay is expected and non-refundable.  Late cancellations have a significant impact on us due to our island location and seasonal nature.
• We understand emergencies can come up last minute that are unexpected.  We highly recommend travel insurance (see above link) to protect your investment as we must adhere to our cancellation policies to all guests.
• Check-in time is at 4:00 p.m.
• Check-out time is at 10:00 a.m.